Courtside Sports Webstore Policies


Ordering:

Orders can be placed 24 hours a day online through our secure online payment system. Orders can also be placed via our toll-free order line 1.866.386.4265 during regular business hours (Monday to Friday from 9am to 6pm PST and Saturdays from 9am to 5pm PST).

Pricing & Availability:

Pricing: Courtside Sports makes every attempt to guarantee its' customers the best price available on all racquet sports products in Canada. If you've found a lower documented advertised price anywhere in Canada for the identical product and size and we can verify that price, we will do everything possible to match it or perhaps even beat it! All requests for price matching should be forwarded along with competitor documentation to info@courtsidesports.com.. As laws and consumer and business needs change we may need to amend this privacy policy. We may do so at any time by posting changes on this site. Amended terms will be effective 30 days after they amendments have been posted. and will be promptly replied to within 24 hours.

 

Availability: Our availability estimates for out of stock products (e.g. This item usually ships in 2-7 business days) are approximate, based on our average wait time for products to be received back into stock. Some products may take longer for us to receive into stock due to supplier stock levels etc. If you place an order for a product that will take longer than the average 2-7 business days to receive into stock, you will be notified either by email or telephone by one of our sales representatives, at which point you will have the opportunity to revise your order if so desired. Your credit card will not be charged for the amount of your order until all products are in-stock and ready to ship.

 

Note: This Web site may contain typographical errors or inaccuracies and may not be complete or current. Courtsidesports.com therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.

 

Returns:

In-store Purchases: Courtside Sports offers an in-store, 30-day return policy on regular-priced, unused items when returned in their original packaging. In addition, Courtside Sports offers an exchange or in-store credit on clearance or sale-priced, unused items when returned in their original packaging within 10 days of purchase. Items marked clearly as "Final Sale" may not be returned for refund, credit or exchange.

 

Canadian Webstore Purchases: Orders shipped to and returned from a Canadian Address can be returned for a refund, exchange or credit if they meet all of the following criteria:

  • -Must be returned within 30 days of purchase
  • -Items must be unused and in their original packaging
  • -Return shipping must be prepaid (we recommend that you return items with proper insurance and a tracking number as Courtside Sports will not be held responsible for returns that are lost or damaged in transit)
  • -Items were not clearance or sale priced
*Note: Shipping charges will not be refunded unless the return is due to an error made by Courtside Sports. Stringing charges (materials and labour) will not be refunded on returned racquet orders.

 

US & International Webstore Purchases: Due to the complications that arise with duties and taxes when shipping and returning products internationally, all orders that are shipped to destinations outside of Canada are FINAL SALE ONLY.


Privacy Policy:

Your privacy is very important to us. We do not sell or rent your personal information for any reason. Please read this privacy policy to learn more about how we use and protect your personal information. If you have any questions about privacy, please contact us at info@courtsidesports.com.

 

Information we Collect: Our primary purpose for collecting personal information about our customers is to provide them with an efficient, customized experience at courtsidesports.com. This allows us to provide features that will most likely meet your needs and to customize our service to make your experience easier. By registering at courtsidesports.com, you will voluntarily create a user profile. This user profile will contain the following information: your name, shipping address, billing address, email address and telephone number. This information will be stored on our secure server for your access to use or edit at any time. This information will never be disclosed to any third party. Keep in mind, you can browse our site anonymously, without providing any personal information to us, however, should you wish to make a purchase, it will be necessary for you to create a user profile. You always have the option to not provide us with personal information by choosing to not use our service. We automatically track certain information based upon your behaviour on the Site. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand and serve you and our customers. This information may include the URL that you just came from, which URL you next go to, your computer browser information, and your IP address. We use data collection devices such as "cookies" on certain pages of the site. Cookies are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a cookie. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the site. If you choose to purchase online from courtsidesports.com, you will be required to provide a credit card for billing purposes. We provide the highest level of transaction security through 128 bit SSL encryption.

Our use of your personal information: We use the personal information you provide us with to help facilitate the services you request. Examples of these services are: processing orders you place with us, customizing your experience, informing you about special promotions (if you’ve asked to be informed), detecting and protecting both us and you from fraud and criminal activity and improving our marketing and promotional efforts by analyzing site usage. While some of these uses help us with our business needs, all of them are aimed at providing a better service for our customers, who at any time can choose to not provide us with the information we collect.

 

Accessing and changing your personal information: At any time you can view your user profile by logging in and changing user information yourself. You can change your name, address, telephone number, email address, account password and subscribe or unsubscribe to our e-newsletter. You can view your previous transactions with courtsidesports.com, by visiting your order history page. Upon your request, we will deactivate your user profile including you name, shipping and billing addresses, email address, telephone number and order history from our active database. To make this request, please email info@courtsidesports.com. This information will be deactivated as soon as is reasonably possible once this request is received.

Amendment of this policy: As laws and consumer and business needs change we may need to amend this privacy policy. We may do so at any time by posting changes on this site. Amended terms will be effective 30 days after they amendments have been posted.

 

 
   All prices in Canadian Currency.
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