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Courtside Sports Webstore Policies


Orders can be placed 24 hours a day online through our secure online payment system. Orders can also be placed via our toll-free order line 1.866.386.4265 during regular business hours (Tuesday to Friday from 9am to 6pm PST and Saturdays from 9am to 5pm PST).


Pricing & Availability:

Pricing: Courtside Sports makes every attempt to guarantee its' customers the best price available on all racquet sports products in Canada. If you've found a lower documented advertised price anywhere in Canada for the identical product and size and we can verify that price, we will do everything possible to match it or perhaps even beat it! All requests for price matching should be forwarded along with competitor documentation to [email protected].. As laws and consumer and business needs change we may need to amend this privacy policy. We may do so at any time by posting changes on this site. Amended terms will be effective 30 days after they amendments have been posted. and will be promptly replied to within 24 hours.


Availability: Our availability estimates for out of stock products (e.g. This item usually ships in 2-7 business days) are approximate, based on our average wait time for products to be received back into stock. Some products may take longer for us to receive into stock due to supplier stock levels etc. If you place an order for a product that will take longer than the average 2-7 business days to receive into stock, you will be notified either by email or telephone by one of our sales representatives, at which point you will have the opportunity to revise your order if so desired. Your credit card will not be charged for the amount of your order until all products are in-stock and ready to ship.


Note: This Web site may contain typographical errors or inaccuracies and may not be complete or current. therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.



In-store Purchases: Courtside Sports offers an in-store, 30-day return policy on regular-priced, unused items when returned in their original packaging. In addition, Courtside Sports offers an exchange or in-store credit on clearance or sale-priced, unused items when returned in their original packaging within 10 days of purchase. Items marked clearly as "Final Sale" may not be returned for refund, credit or exchange.


Canadian Webstore Purchases: Orders shipped to and returned from a Canadian Address can be returned for a refund, exchange or credit if they meet all of the following criteria:

  • -Must be returned within 30 days of purchase
  • -Items must be unused and in their original packaging
  • -Return shipping must be prepaid (we recommend that you return items with proper insurance and a tracking number as Courtside Sports will not be held responsible for returns that are lost or damaged in transit)
  • -Items were not clearance or sale priced
*Note: Shipping charges will not be refunded unless the return is due to an error made by Courtside Sports. Stringing charges (materials and labour) will not be refunded on returned racquet orders.


US & International Webstore Purchases: Due to the complications that arise with duties and taxes when shipping and returning products internationally, all orders that are shipped to destinations outside of Canada are FINAL SALE ONLY.


Courtside Sports Racquet Demo Policy

The Courtside Sports Demo Program is an excellent way of getting a feel for a racquet / paddle without risking purchasing something you don’t like.

The Demo Program applies to the following racquets sports: Tennis, Squash, Badminton, Racquetball and Pickleball.

       In compliance with PHO’s safety and health protocols, we have adjusted our Demo Program to provide a safer way to demo our racquets and paddles.


In-Store Demo Service Includes:

Out of Town Demo Service: